Healthcare professional reviewing DHA exam day rules and Prometric guidelines before entering the test center.

DHA Prometric Exam Rules & Guidelines

Preparing for the Dubai Health Authority (DHA) licensing test requires more than just studying! You must also follow strict DHA exam day rules, DHA Prometric rules, and DHA guidelines to avoid delays, disqualification, or cancellation of your exam.

This detailed blog covers everything you need to know before stepping into the testing center, including required documents, biometric checks, prohibited items, and exam-day behaviour.

What is DHA Prometric?

Prometric is the official testing partner authorised by DHA to conduct computer-based exams globally, ensuring fair, secure, and standardised assessments for healthcare professionals.

Documents Required on Exam Day

You must carry the exact ID documents listed in your exam confirmation email. Any mismatch can lead to immediate denial of entry.

Essential documents:

Original valid passport
Exam appointment confirmation e-mail
Government ID (if specified for your location)
DHA eligibility letter (optional, but highly recommended)

Important DHA guidelines:

Your ID name must match your Prometric appointment details.
Expired passports, digital copies, or laminated photocopies of ID’s are not accepted.

Dress Code & Personal Items

Prometric has a neutral dress code policy focused on safety and identification, and violating it may cause delays during security checks.

Recommended dress code:

Comfortable, unelaborate clothing with no superfluous layers
Absolutely no jackets, hoodies, large scarves, or bulky accessories
No caps or hats (except officially approved religious coverings)

Allowed personal items:

Prescription glasses (which will be checked)
Light sweater with no pockets
Water (only if the centre allows – often not allowed)

Not allowed:

Watch smartwatches
Wallets
Large jewelry
Any hair accessories larger than 1 cm

Prohibited items being confined to personal use must be kept in the centre’s locker.

Biometric Verification

To maintain test security, candidates must undergo strict biometric and identity verification before entering the exam hall.

What can be expected:

Passport check
Digital photo capture
Palm vein or fingerprint scan
Signature verification
Personal belonging check
Biometrics may also be required during breaks or when re-entering the exam hall.

Exam Hall Instructions

Once inside the exam room, you must follow all DHA Prometric rules without exception.

The key instructions are as follows:

Follow the proctor’s instructions on seating and timing.
Do not use hand gestures or speak to other candidates.
Your computer screen, desk, and chair cannot be adjusted without permission.
Only the on-screen calculator and note board provided by Prometric can be used.
If you need assistance, raise your hand to call the proctor.
All activities are monitored through CCTV and live proctors.

During the exam:

Read each question carefully
There is no negative marking.
Save your answers periodically.
You may not leave the room except as permitted.

Failure to follow exam hall instructions may lead to warnings or removal from the exam centre.

Items That Are Not Allowed:

Prometric enforces strict security protocols; the following items are strictly banned inside the testing room:

Mobile phones
Fit watches, fitness bands
Bags, wallets, purses
Books, notes, printed materials
Electronic devices (calculators, tablets, laptops)
Food, drinks, chewing gum
Warm jackets and scarves
Recording devices
Metal items exceeding allowed dimensions
Medication without order

If you bring any of these items, they must be stored in lockers provided by the center; failure to comply may result in exam cancellation.

Break Policy

Break policies do vary based on your exam type and centre location.

General Guidelines for DHA Exam Break:

Breaks are not guaranteed unless the exam includes scheduled breaks.
If you take an unscheduled break, the exam timer continues running.
You have to undertake biometric verification once you get readmitted.
You are not allowed to use your phone, bag, or any notes during breaks.
Speaking with other candidates during breaks is strictly not allowed.
Always check your appointment confirmation for centre-specific break instructions.